Identity Free play Question

I am new to Identity and Cosmo free play, so be easy on me haha. I was a Caesars rewards girl until last year when I stayed at Cosmo. We make a trip to Vegas once a year. Last year we joined the identity rewards program and we were able to get a great deal on our stay this February 16-20 as a sterling member. I keep receiving offers for freeplay but they all seem to expire right before our trip. The most recent one I received expires on the 12th of February, just 4 days until we are there. Is this because they know we will be there so we are not receiving freeplay for our dates of stay? I haven’t been getting freeplay offers all year until now and bummed they expire right before our trip. Either way we will enjoy the hell out of that casino floor that would just make it better any insight from identity members?

 

This is great info Kevin! Thanks for the reply! I will do that tomorrow morning. Casino services will help me with freeplay offers? They were great booking our casino rate and comped nights I had no idea they were the ones to call for freeplay. Looking forward to all the new machines since our last visit. Take care.

Megan

 

Thank you so much for this! I really appreciate it.

 

Thanks so much. I don’t have a casino host. We play a lot but not enough for that. I will try calling. Fingers crossed.

 

Got it! Thanks so much Kevin.

 

Silly question but is calling identity the same as calling casino services or is casino services the room reservation line? So sorry, I really appreciate the responses. It’s so helpful.

MM

 

Thanks so much! Ok I feel better lol I will call in the morning and I’ll update you all on the outcome. You guys are awesome.

 

Hi all! I just wanted to update Incase anybody was wondering if the outcome. I tried to call and extend my free play but it was unfortunately a no go. The person I spoke to said she is unable to extend any free play offers since it’s from marketing. Oh well...I tried. I’ll still enjoy my slots...1more week yay.