Points question at restaurants

They can add Identity points at POS in Cosmo restaurants. I had points added when I ate at É last year and I was staying at PH. I also do this even if I'm staying on property and know I won't have enough play for backend comps.


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Yeah, it adds automatically at POS. You can ask later at Identity if it added. Usually it's immediately added but sometimes up to 24 hours.


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It definitely works at POS at Wicked Spoon.

 

I always include my players card and my credit card when paying for food at casinos. I've not noticed one where they didn't add them at the POS. My last Cosmo experience was the Henry and those showed up on my account.

 

Just double checking while we are kind of on the subject....Identity points get automatically added for the restaurant meals and drinks billed to the room at the Cosmo don't they? I don't have to show my card or anything? I always do that and I have never actually checked/don't really know how to check that they have been actually added.

 

As long as you provided the front desk your Identity number or made your reservation with an offer, you should get points for the money spent. I always make sure they have it upon check-in. You can confirm by calling Identity or check at the desk when you visit.


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Thanks, I kind of thought so. I always give them my Identity card when I check in.

 

Always double check. Also always review the folio, they tried charging us the resort fee despite being Gold status. Was easy to get knocked off but had to go ask.


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Yep, despite improvements between hotel and casino services, left hand doesn't always talk to the right hand.


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It only takes one inexperiended employee to enter the transaction incorrectly, to cost you points you are entitled to.

As someone (I think it was Ronald Reagan) once said, "Trust....but Verify".