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'All Eyes On You' offer...but not really on me :-(

Discussion in 'Exclusives from The Cosmopolitan' started by aeger, Oct 23, 2019.

  1. aeger

    aeger Member

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    Received the 'All Eyes on You' 2 nights complimentary offer at the Cosmo today. But it seems there are very few dates that are not blacked out (at least for me). This is the transcript of advice I received when I enquired about 2 days in November. I guess Cosmo is doing so well they can afford to let customers go to the competition!
    Info: Thank you for choosing to chat with us. An agent will be with you shortly.
    Info: You are now chatting with Ran****.
    Ran****:
    Hello! How may I help you today?
    You: I just received the email regarding 2 complimentary nights
    You: however the nights that would have suited me are blacked out :-( being the 11th and 12th of November
    Ran****: I'm sorry about that. The offers are very particular about which days would be available. Would you like me to check on the rates for the days you are looking for?
    You: I already have complimentary accommodation at PH
    You: I was just hoping to switch
    Randilyn: I apologize for that. Is there anything else I can help with?
    You: nope, I guess they get me this time, thanks anyways
    Randilyn: My pleasure. If you have any questions, please let us know. Thank you for chatting. Good-bye.
     
  2. Godfreyskyler

    Godfreyskyler Member

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    I do not think I have ever had one of those chat help convos ever be helpful
     
    aeger likes this.
  3. CherriesJubilee

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    Player's Clubs:
    Identity: Platinum
    Mlife: Platinum
    Does the offer include any Identity Play and/or resort credit? From what I've seen, Cosmo in fact is doing really well; the hotel, restaurants, and casinos are all hopping busy. They're the trendy place. You kinda have to be careful about using PH as competition; PH is not on the same level as Cosmo. As for the offer and dates, the room availability all comes down to your level of play. Your particular offer may include comp value in a dollar amount per day that isn't feasible for certain nights. Check the rack rates on their website, and you'll see that some nights at Cosmo are $600+ per night. You need a lot of coin in and theo to cover that. If you're not generating sufficient theo then you can't expect them to give you a room for those expensive nights.
     
    Lousyatcraps, aeger and MNSlotLover like this.
  4. Chuck

    Chuck Platinum
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    Yeah that Tuesday night the 12th is what's killing you. Sky high price.

    Just bad luck.

    If you find you can barely find any two non-blacked out dates during the offer window, then that's a different story. Casinos don't do themselves any favors by sending offers to players that are so close to a minimum threshold that they can't manage to use the offer. It's bad PR.
     
  5. Goldenknight

    Goldenknight Palladium

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    It's a holiday, so I'm not at all surprised that's not included in your comp offer
     
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  6. aeger

    aeger Member

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    I didn't know that there was a holiday on. Coming from Australia I don't have the luxury of being able to choose which days are best for the casino rather than which days I am able to come :-(
     
    MNSlotLover likes this.
  7. aeger

    aeger Member

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    You are right about using PH as competition lol. Still either side of PH I have comped nights at Bellagio and Mirage. So Cosmo will probably not be getting any of my play this trip... maybe
     
  8. Chuck

    Chuck Platinum
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    Veterans Day is the 11th, but not many people get a 3 day weekend for that anymore, and the 11th would be the getaway day anyway.

    Tuesday the 12th is priced at $500 minimum (which would be for a City Roomon their calendar and you can't book that night as a single night. Something has to be going on that night. That night may be what's keeping OP from being able to book. He might be able to get the 10th and 11th.

    upload_2019-10-24_16-4-9.png

    upload_2019-10-24_16-7-45.png
     
    #8 Chuck, Oct 24, 2019
    Last edited: Oct 25, 2019
    aeger and MNSlotLover like this.
  9. TIMSPEED

    TIMSPEED I wish this was me ^^
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    You do realize when you use that “chat” you spoke to someone who has no idea what Cosmo even is, right? Haha
    You’d be much better off calling the hotel directly or reaching out to the identity club directly.
     
    dwpoker, aeger and fraygul like this.
  10. aeger

    aeger Member

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    I'm just going to enjoy PH as much as I can and hopefully get Cosmo the following trip to Vegas. Scheduled for August 2020...:-(
     
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