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Booked, but better offer just came along

Discussion in 'M life - MGM' started by Otenn, May 29, 2019.

  1. Otenn

    Otenn Bronze

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    Player's Clubs:
    Mlife platinum
    Hi all. I’m booked on mlife offer for 4 nights in late July. I just checked and a new offer series is in place and the new offers overlap my trip time, and include 300$ more free play and a few hundred more food and drink credit. Can I call and ask them to delete old offer and apply new one instead? I can’t afford two airfares to do the trip twice!

    Complicating factor, one of the reasons I chose these particular dates is because when I booked, the MGM Grand showed a skyline terrace suite as available on my dates! And I booked it! We were so excited to get this lovely suite. Because I have a current trip booked on those days, I can’t see what suites would be offered if I were to delete the current offer and try to pick something else up at any resorts.

    I’m not married to the idea of having to stay at MGM Grand, but I do have to stick to my current dates because of airlines, flights booked and holidays from work booked.

    Can I just call and ask them to let me keep the same room but apply the benefits of the new offer?

    Thanks in advance for any help!
     
  2. dvandentop

    dvandentop Chairman
    Founding Fanatic

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    Yes sometimes these type of situations is best to call about it.

    They can help out without losing room type
     
  3. callattendant

    callattendant Silver

    Messages:
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    Player's Clubs:
    M Life Platinum
    I am almost exclusive MLife and have an amazing host at The Mirage. She always changes any upgrades on offers without issue. She tells me that even though I'm "assigned" to her in the system she cannot see the offers other MGM properties offer me. So she appreciates the input.
     
  4. Otenn

    Otenn Bronze

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    Player's Clubs:
    Mlife platinum
    Got this all worked out with the help of a host. New offer applied to current booking. Awesome help. I can't wait!
     
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