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Caesars comp rooms non-existent for this poor Diamond level Australian

Discussion in 'Total Rewards - Caesars Entertainment' started by aeger, Sep 13, 2021.

  1. aeger

    aeger Bronze

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    Heya,
    I have had a sudden burst of optimism and am in the process of planning my return trip extravaganza to Vegas in May 2022...however imagine my dismay when I went on the Caesars Rewards website to make a booking only to find that I am not offered a single Comp night in ANY hotel in the Caesars group. Even though I am currently Diamond status! I should point out that this is NOT the case with Mlife, I have comp nights just like normal with them. What gives? I also noticed all the contact details in my Caesars account have been wiped! I tried to use the email contact system but was asked over and over to prove I was a human with no success :-/ . I even sent a message on FB but no response yet. Phoning is a last resort, I am in Australia after all.
    Is this just because they got bought out by Eldorado? Do they not care about their international guests anymore?
     
  2. newmans

    newmans Mayflower Fury
    Founding Fanatic

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    At CET, I don't see any difference in the offers and comp nights offered. If I check the calendar, it's wide open with comp nights.
    One difference for me is that my monthly FP is 4x what it was 18 months ago. I haven't been to Vegas since March 1, 2020.
     
  3. aeger

    aeger Bronze

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    Something must be wrong with my account. Looks like I will have to ring someone after all. I am having no luck getting the email function to work. Won't accept me as a human!
     
  4. aeger

    aeger Bronze

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    I have zero offers even!
     
  5. Chuck

    Chuck Platinum
    Founding Fanatic

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    My comp availablity seemed to disappear after I had roughly 18 months of not staying or playing at a CET property.

    The last time I had stayed was Jan 2020.

    In March of this year, I booked an offer for a late August stay,

    Then I didn't think much about it, but when I logged into my account at the beginning of August, pretty much all my fully comped availability on the regular calendar was gone. The rates they were showing me were heavily discounted, but not fully comped. I don't think this was because of demand or rising prices, I think I hit a cutoff for no activity.

    Nothing changed as far as my August reservation, it was still fine, and as soon as I checked in, my comp availability came back the next day.

    So I would say if anyone is approaching 18 months of no activity at CET, you might want to book something if you have tentative dates. Your stay doesn't have to be within the 18 months but it looks to me like that's some sort of cutoff. I hadn't previously had 18 months go by without a CET stay since I started going to Vegas.

    Hopefully, if OP calls they will be able to look at his history and comp him "normally."

    I'm not sure why the website would seem to malfunction totally though.
     
  6. aeger

    aeger Bronze

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    True that I haven't been able to go there since September 2019 ..but my diamond status has held since then. So I would have hit the cut off mentioned. I guess I will have to call directly and plead my case. Currently awaiting a response to an email first. Thing is, Mlife has comped me no problem and this just tends to put me off caesars. I can only really maintain 2 different rewards programs so if I get no satisfaction I am going elsewhere...and I do like the deep Bally's pool :-(
    Is it time to go back downtown?!
     
  7. Chuck

    Chuck Platinum
    Founding Fanatic

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    Your Diamond status held up because they extended everybody until Jan 31, 2022. It will expire then.

    I tend to agree that if you call and they won't comp you nights similarly to what you could get before, it would be very off-putting and it would not make me want to make the reinvestment of paying for nights in order to get comps back there. It is worth inquiring about though. Common (and business) sense says they should want to get you back.
     
    aeger likes this.
  8. Tcspears

    Tcspears Bronze

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    Player's Clubs:
    Casesar's Diamond Elite
    MLife Platinum
    Wynn Black
    If you aren't seeing offers, I would call them. It could be that your account went dormant.

    Comps have nothing to do with your status, so that won't Impact anything. Comps are just going to be 30% of your Theoretical loss, same at MGM, so it's probably just something not showing correctly.
     
  9. Big Slotter/kdk

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    Player's Clubs:
    CET Diamond
    Cosmopolitan Gold
    Stations Platinum
    It sounds like your login account is messed up so hopefully it gets fixed.

    If you don’t have any offers though, don’t forget CET still has the 4 free nights in Vegas or Atlantic City as a Diamond benefit. That doesn’t show up in your offers and you have to call to book.

    I had forgotten about this and never used since i have offers based on play it but I saw it on a recent list of benefits.


    Sent from my iPhone using Tapatalk
     
    aeger likes this.
  10. chico7800

    chico7800 Gold

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    I’m in the same boat. Rooms are listed as comped but when I book them online they show regular room rate. Tons and tons of offers in my account but they basically don’t register when I click the button. Too lazy to call in to book but I’m guessing we both got similar issue.


    Sent from my iPhone using Tapatalk
     
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