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Can I earn Tier Credits when booking more than one room?

Discussion in 'Total Rewards - Caesars Entertainment' started by lsbovi, Mar 25, 2019.

  1. lsbovi

    lsbovi Member

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    Hi all. I'm a long time lurker but new member. I recently booked 4 rooms for 5 nights on the Total Reward site for stays at Paris. One room for ourselves and one room for each of our three kids. When I booked the rooms there was a message on the site saying 'earn 5X tier credits when you book directly with us' and after I made the reservation it said something like you should earn 15,000+ tier credits with this booking. We had a great stay in Vegas and I'm now awaiting the posting of the tier credits. In total the rooms cost us about $3500. We had no comped rooms and basically no tier or reward credits prior to this stay.

    My tier credits have increased by only around 5000 (our room cost x5) I'm wondering if I will get tier credits for all of the rooms or just one?
     
  2. easy_money

    easy_money Bronze

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    Player's Clubs:
    TR 7*
    MLIFE Platinum
    You should get the TC's for all the rooms you paid for and under your name. Did you book all the rooms under your name and ensure your TR/CR # was entered and associated with the rooms? If it's been more than a week after your departure, I'd call to inquire about it.
     
  3. deadcpu

    deadcpu Bronze
    Founding Fanatic

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    Player's Clubs:
    AcePlay, Grazie, Mlife, TI, Total Rewards
    I would think that would be 3500 TCs and 5x that for 17500 RCs.
     
  4. trewbrew

    trewbrew Bronze

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    I have booked rooms for our kids and have received TCs for the rooms. I make sure when we check in that the front desk knows that I am paying and want the charge for the rooms under my TR number. They can do that for the room cost and then give the kids credit for what they charge to the room on their own cards.
     
  5. Chuck

    Chuck Platinum
    Founding Fanatic

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    I couldn't find any fine print associated with this, and it doesn't sound like the kind of thing where it's "bonus" TCs that get credited at the end of a promo period. So I think as soon as your final bill payment(s) got processed, you should have gotten all the TCs. Plus you said the website confirmed you should get 15,000+ while you were making the reservations.

    I would contact their customer service via an email from inside the website. This seems like the sort of uncomplicated thing they should be able to handle.
     
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