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CET survey on why visits are down

Discussion in 'Total Rewards - Caesars Entertainment' started by Big Slotter/kdk, Sep 26, 2018.

  1. IM ALL IN

    IM ALL IN Gold
    VIP Pledge Member Founding Fanatic

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    I haven't had a survey at all from MGM? Hmm.
     
  2. Elf70

    Elf70 Platinum
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    Their survey is just one question at the end of the standard survey they send after you stay their. The “Tell us about your visit” survey. I have not heard that they are sending out a separate survey.
     
  3. Funkhouser

    Funkhouser Regional Gambling Specialist
    VIP Pledge Member Founding Fanatic

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    Living in the SF / Bay area is reality distortion. A significant portion of the non coastal population are paying $3 for a beer, $5 for a craft beer, and $6 for a premium well drink. Not to mention we have good odds gambling an hour away. Hotel rates on non major holidays weekends in Vegas are reasonable, but throw a boxing match or concert weekend and its like being robbed.
     
  4. IM ALL IN

    IM ALL IN Gold
    VIP Pledge Member Founding Fanatic

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    Geez. I haven't had a survey after my stays in years, but now I remember them. And I would always keep a list of my limo drivers if they were awesome, or keep a list of the drink girls that kept me full, or, or or...I'll have to ask why I don't get the surveys anymore?(Added)..and I always kept my surveys positive so hmmm....Just wondering. And usually the next time I arrived at Delano VIP check in,,so and so would say...THANK YOU SO MUCH FOR YOUR COMMENTS....
     
    DRPinVa and Elf70 like this.
  5. Wheels

    Wheels Gold
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    Certainly a sense “their recent ways “ are starting to catch up with them. Bound to happen. I would encourage all to keep providing feedback, whether to a host, front desk or via the surveys. Lemme hear you. Keep hammering and things could change. Just don’t let up.
     
    Big Slotter/kdk likes this.
  6. Mr. Vice

    Mr. Vice Bronze

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    I filled it out and mostly think that the gouging at every opportunity is hurting the gambling take. If I have to spend an extra $300 on resort fees for a week, an extra $100 to park, and $300 extra on food, that's going to affect my gambling budget. Not to mention 7/5 DDB and 6/5 Blackjack are unplayable to me.

    I am Diamond so a lot of this things don't affect me so Vegas is still a great value. Others who aren't a higher tier in a loyalty program, not so much.
     
    Big Slotter/kdk likes this.
  7. Big Slotter/kdk

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    yeah, that's one thing I always mention in all surveys too. I don't know how much they pay attention to it, but after playing in a casino anywhere that seems to have bad odds, I always bring that up and tell them I would visit more if they had better VP, etc. I never hear back from them if I say things like that though, where as if I had an issue in the restaurant or something like that they will always follow up. But it seems like once paybacks or a safety issue comes up in my survey it gets ignored. I'll still continue to do it anyway.
     
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