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Comp room booking issue -- anyone experienced this?

Discussion in 'Total Rewards - Caesars Entertainment' started by yyz_las, Jul 28, 2019.

  1. yyz_las

    yyz_las Member

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    Hi all,

    I'm a CR Diamond Member and have been staying at Harrah's LV about two-three times a year for about 5 years. I've always had comp rooms, more or less.

    I'm experiencing an issue that I have never encountered before when trying to book online. Not only do I have no comp rooms showing, but almost every room is showing as "OPTIONS" and in the calendar, as "SOLD OUT." If I call reservations, they give me a room rate (no comps), but still nothing shows on my calendar. Please see attached screen shots.

    Has anyone experienced this before or can explain what is going on? As you can see, I have comp rooms at most other properties for the same dates.

    Thanks!

    Screenshot 2019-07-28 18.50.04.png Screenshot 2019-07-28 19.02.48.png
     
  2. Skyler

    Skyler Bronze
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    I read that the Mardi grad tower is closed for remodeling, which means inventory is low. Maybe pick a different property for this trip?
     
  3. yyz_las

    yyz_las Member

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    Interesting. But if I call reservations, they are able to give me a room rate for days that show as 'sold out,' so I am still able to book rooms at the property.

    It shows like this since mid-July, and well into 2020.

    Thanks!
     
  4. Skyler

    Skyler Bronze
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    Hmm, not sure then, unless the remodeling is going to take that long. It's been a long time since I've stayed at Harrahs. I have encountered some really rude employees at diamond check in especially, but in other areas as well. I frequently get a late check out, but at Harrahs they won't give it to me the day before. I've always had to set an alarm to call the morning of check out, which defeats the whole purpose if I want to sleep late.

    I stay at Ballys and never encounter the problems I've had at Harrahs in the past.
     
  5. MissL7777

    MissL7777 Platinum
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    Sometimes when selecting a different room type, calendar will show comped. I usually have more options when I use “exact dates” instead of show calendar.
     
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