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Denied FP due to rejection of Resort Fees

Discussion in 'Club Grazie - Venetian/Palazzo' started by tuaazkg, Jul 24, 2019.

  1. tuaazkg

    tuaazkg Member

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    So this last weekend I stayed at the Palazzo, I went on an offer I received Summer Pool Party, where I would get $50 FP and a bucket of beer at the pool, plus 3 nights comp. When I checked in I totally forgot about the promotion, the girl at the check in desk asked if i wanted WIFI for like $20 a night I said no. Later on I realized I wanted my FP so I went to the Grazie desk and the clerk called someone on the phone and they said since I rejected the Resort Fees I don"t get the extras on the offer. I am not going to pay $150 for resort fees to get $50 in FP lol. I was just wondering if anyone else has had this issue. I have stayed other times where they have waived the Resort fees but I still either got FP or entry into Slot Tournaments..
     
    aprilroncincy and undathesea like this.
  2. DaArsonist

    DaArsonist Bronze

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    Never had this happen, I stayed at Palazzo in June and resort fees were waved and I still got my 4 comp nights, free play, and dining credit.
     
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  3. Chuck

    Chuck Platinum
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    That doesn't sound kosher to me. If it's the real reason, it's bullshit unless it was in the T&Cs of the offer and I've never seen an offer where the throw-ins were contingent on paying the resort fee.

    Optional means optional.
     
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  4. tuaazkg

    tuaazkg Member

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    I read the T&C and it mentions nothing about having to pay the resort fees, just the usual about having to maintain your historical level of play etc.
     
    aprilroncincy likes this.
  5. dvandentop

    dvandentop Chairman
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    Fucked up for sure
     
    aprilroncincy likes this.
  6. Lousyatcraps

    Lousyatcraps Not Lousyatslots
    VIP Pledge Member

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    Wonder who the Grazie desk person called? Whomever it was, they were smoking crack, no way they shouldn’t have given you your FP.
     
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  7. DannyOcean11

    DannyOcean11 Bronze
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    What do you mean by you "rejected the resort fees"?
     
  8. aprilroncincy

    aprilroncincy Palladium

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    Same answer here - have always declined the resort fee and have always received the $50 FP. Most recently at Palazzo in June.
     
    momnkid likes this.
  9. 44inarow

    44inarow Cool Story Bro
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    I've never heard of this before -- it sounds like a combination of miscommunication and poor training on the part of the desk agent (and whoever the agent called).
     
    momnkid likes this.
  10. r2644446

    r2644446 Bronze

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    That's odd as they even honored my free play offer while not even staying there. Granted I did front load a fair amount of money knowing I would play over the trip
     
  11. tuaazkg

    tuaazkg Member

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    Here is what my host said:

    Unfortunately, all your promos on your account currently have an attached resort fee. When I booked your suite I did not include the promo so you wouldn’t have to pay the resort fees. That is why they were not able to give you the freeplay.

    Like I said before, I dont think I have ever paid resort fees on a Comp stay and have always been able to get the extras, sounds like a load of crap to me.
     
    Jchi91791 likes this.
  12. tuaazkg

    tuaazkg Member

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    when they asked me it I wanted them I said No.
     
  13. aprilroncincy

    aprilroncincy Palladium

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    V/P gives you the option to decline the resort fee when you have a comped stay. When you decline, you won’t get whatever is included with the fee, such as free WiFi, newspaper, etc. It’s nice to not have to pay the resort fee if you don’t need it!
     
  14. warmsunshine

    warmsunshine Member

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    You can just get the wifi w/o the other stuff at least... it's still a rip-off IMO...but since I do the 3 day spa deal, I'm only missing out on their other dumb stuff
     
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