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Desert Diamond West Valley

Discussion in 'Other Gambling Destinations' started by MissL7777, Feb 20, 2020.

  1. MissL7777

    MissL7777 Platinum
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    Desert Diamond West Valley opened their new casino 8pm yesterday and is located off the 101 and Northern Ave., greater Phoenix area. It is beautiful and was packed. This afternoon, I attended the first meeting held in the Event Space located off the casino floor. I can now say I went to a casino for work.

    I look forward to checking out the Rock Bar and visiting after the newness wears off. Other than the machines are new and shiny, I can’t tell you anything specific about them. Even if I wanted to play, I would have had to wait for a machine. Said they have 1136 machines and 48 table games. The poker room looked to be at least as large as the one at Talking Stick.

    I made new friends.

    C4F32D6D-3445-4C6C-96B7-36634A05142F.jpeg

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    Cool looking ceiling

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    Rock Bar

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    F29E8F8D-7D89-4415-A510-25D1D86894C8.jpeg
     
    #1 MissL7777, Feb 20, 2020
    Last edited: Feb 20, 2020
  2. Luckylinda

    Luckylinda Platinum
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    Thanks for the report and pictures. Looks nice
     
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  3. MissL7777

    MissL7777 Platinum
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    Thanks Linda!
     
  4. PackerBacker

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    i hope they add some playable video poker. the old casino had crap and only at the tiny bar in the back.
     
  5. PackerBacker

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    If anyone out in Phoenix happens to go to the new Desert Diamond Casino I would love to hear if they have added any new Video Poker machines and what table games they offer.
     
  6. MissL7777

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    I wasn’t able to check paytables or games, however the VP machines I saw are new.
     
  7. PackerBacker

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    Sounds like a plus... all the other area casinos have lot of vp play... I don't mind Vee Quieva for a short distance drive or Scottsdale.
     
  8. DannyOcean11

    DannyOcean11 Bronze
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    I went Monday morning 2/24 from about 9:30am to 2:30pm. There was a good crowd when I arrived, but not overly packed. As noon arrived, it got considerable more crowded.

    It's a beautiful facility. Maybe the most Vegas-like casino in the Phoenix area(although the newly remodeled Harrah's and Wild Horse Pass are very nice facilities too. Talking Stick is a nice resort, but kind of an unspectacular casino). Good selection of bars and restaurants. A booze and cigs store(tho cigs are overpriced for a reservation)and a gift/clothing store.

    They had solo guitarists providing entertainment in 2 areas and a mariachi band in another. There is an upper level overlooking the casino that looks like a nice place to kick back and relax.

    They still have the self-serve soft drink and coffee stations, which I like.

    All new machines, including some slots I've enjoyed in Vegas but haven't seen in other Phoenix casinos.

    The Poker Room is very large(60 tables I think)with very comfy chairs and lots of space between the tables.

    I was upgraded to Double Diamond, their second from highest card level. This includes a lot of perks, including a preferred parking area in the garage and a VIP lounge with dedicated cashier, players club desk and atm/ticket redemption. This is where their signage needs improvement. I saw one sign at the entrance to the garage pointing to VIP Parking, but once in the garage no other signs leading you to the VIP Parking. I never did find the VIP Lounge, even after getting some directions from an employee who admitted she wasn't sure if she was right.

    The first thing I did was check the Video Poker. I thought that since they are now all Class III Vegas-style(RNG)machines as opposed to the Class II bingo machines they had in the temp casino, they would really make a positive statement with VP. Instead, they completely dropped the ball.

    Too many $1 only single-line machines. Even being within walking distance of the Westgate entertainment district(which includes shops, restaurants, bars and the Cardinals and Coyotes stadiums), this is still a locals casino. Those $1 only machines pretty much sat empty even as it got very crowded. They also had a bank of $1 only Ultimate X, meaning a $30 minimum bet to play. The pay tables on the $1 vp were good(8-5 Bonus Deluxe, 9-5 DDB, etc). Some of this in the high limit would be acceptable, of course. There was too much of it on the main casino floor. They had some multi-denominational single line starting at quarters. I didn't see any Game Kings or All-Stars, so the selection of games was poor. I didn't see any nickel vp, a locals staple.

    They did have Triple Spin Poker, which thrilled me as I love that game. Dime only denomination, which wasn't ideal as I like to start at nickel and hopefully parlay. But I was willing to play it, when a machine opened up. And after about 4 or 5 passes around those machines, one opened up. Sat down, put a c-note in, and hit max bet. That's when I discovered these machines only let you play 2 credits per line, not the usual 5. At max bet. WTF??? Bad enough they only offered them in 10 cent denomination; but only 2 credits per line??? If they're too scared to offer this game at a normal max bet, don't even offer it.

    They need more of a variety of games(Ultimate X, Spin, Ultimate X spin, Super Times Pay, etc)at multi-denominations. While the paytables weren't a disappointment, their vp offers were a HUGE letdown. Considering how many machines sat empty, I hope they will make the necessary improvements and changes SOON.

    They also had a few too many quarter video reel slots on the main floor. Even with a crowd and people waiting for machines, these sat empty. And they do have a nice High Limit room, so it's not like they need most of these quarter video reels and the amount of $1 only vp on the main floor.

    I'll also mention this: I've been getting $125 weekly freeplay from Desert Diamond for about a year now. I've also had host contact me occasionally contact me and invite me to lunches, dinners, Cardinals and Suns games. The last time I went to the old casino earlier in February, I fortunately swiped my card at the kiosk(something I didn't always do)and saw a giftbox labeled SURPRISE on the offers screen. Touched it and got an additional $125 in freeplay. Swiped my card at the kiosk on this first visit to the new casino and got an additional $160 in freeplay. Both those amounts IN ADDITION to my weekly $125 freeplay. I find Desert Diamond to be about the most generous casino in the valley. When I go to Gila River Vee Quiva, where I'm Gold Card, I give them basically the same amount of play and usually get $75 a week. At Harrah's Ak-Chin, where I'm Diamond Elite, I usually earn a minimum of 1000 tc's, often more, and also get about $75 a week from them. And being Gold(second from highest card at Gila River)and Diamond Elite with CET Ak-Chin, no host has ever contacted me for anything. So I do feel Desert Diamond is really making an attempt to be the most generous casino in the Phoenix area.

    Overall, nothing but positives at the new DD West Valley. With a few tweaks, it will really earn it's business and be maybe the best all-round casino in the Phoenix market.
     
  9. MissL7777

    MissL7777 Platinum
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    @DannyOcean11 how does the slot club compare to CET? Coin in = points?

    I might be wrong but I remember Wild Horse Pass opening with lots of higher denom machines. It’s probably been 3 or 4 years since I’ve been there.
     
    #9 MissL7777, Mar 1, 2020
    Last edited: Mar 1, 2020
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  10. DannyOcean11

    DannyOcean11 Bronze
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    I'm not really sure what coin-in per point is at DDWV. I do know that my Double Diamond card is earned with 200,000-499,000 points. And I've never earned 200,000 tier credits with CET(last year I was a little over 105,000 and that included multipliers and bonus tc's). I will make a point to ask.

    I can't remember how WHP was when they opened. I do know VQ and Harrah's don't really have a dedicated High Limit area/room like DD does. With having a dedicated High Limit room, I find it odd to have some of these machines on the main floor.
     
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  11. Big Slotter/kdk

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    I went as well last week. Really nice casino, nicest by far in AZ, and I agree some of the others are nice already. They did a great job with the restaurant selection too although I think they may have gone too high end with it, especially since there’s no hotel yet. I don’t know if I see enough business there for both a high end steakhouse and an Italian restaurant, along with the other places unless they comp food easily

    The diamond VIP lounge is to the left of the high limit room. You have to go down the hall along side of the HL room not in it to get there, looked really nice but I’m only gold level so couldn’t go into it.

    I actually like that they have so many higher denomination games myself, I would rather bet $2.50 on a 25 cent video slot than a penny game. But when I played those I would see people constantly sit down on them and make a $25 bet on accident and wonder where their money went.

    As for the Rewards card it’s $10 per point, and 1000 points is $10 and $10 played is also one tier point. Worse than any other casino in that regard. I thought that they did daily multipliers by tier level but didn’t the day.

    My host told me they gave card levels out based on their daily average play at the old casino, but now you have to earn the tiers.
     
  12. MissL7777

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    Thanks!
     
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  13. MissL7777

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    I think they’re targeting the local market for higher end restaurants in the same way Talking Stick markets Orange Sky. I know lots of non-gamers and non-Scottsdale residents who love going to Orange Sky for special occasion meals. There’s a need for more high end dining in the West Valley.

    The meeting I attended talked about West Valley growth and the economic impact of Cactus League, NASCAR, and other entertainment venues. DDWV fits very nicely into the picture.

    Appreciate the info on the slot club. I think I visited the temporary facility 3 times, each for an hour or so, during the first year, year and a half it was open. Never felt the desire to join the slot club.
     
  14. MissL7777

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    Between NASCAR this weekend and Cactus League, I imagine DDWV will stay busy.
     
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  15. Big Slotter/kdk

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    I certainly hope the restaurant selection works for them. I know I'll be back, maybe not more than once every few months being I have other casinos closer, and I wasn't impressed with their video poker selection, but will be nice to go for a nice meal there too at times, and to gamble at a different place. I just remember when the new Vee Quiva opened they had a steakhouse that always struggled and eventually they got rid of the idea of even having a higher end restaurant there.

    I agree too, there's a lack of higher end dining in the West Valley in general, so hopefully they get some non-casino business that way too. I was one to think the Westgate project around the stadiums wouldn't work that well and I was wrong about all that. Some of the chain restaurants there report that location is among their top performing locations. Some higher end options could probably work just as well.

    Slot club is pretty good though with offers like Dannyocean said above. I have gotten as much as $100 in FP per week from there, I think $50 now, and $15 per week for food, plus seems common on certain days to get an extra bonus of $50 or so. I get a little better offers from Gila River and Harrah's but still at least gets me in there.
    The tier levels are a bit insane though. If I want to "earn" my gold level for next year I have to do 100K coin-in based on their system. Next level would take $500,000 coin-in and the top level (out of six card levels) of triple diamond is $5 mil coin-in! (500,000 tier points) No way I did that much at the old casino but on my few visits I did play a good amount per day so got a higher card off that.

    Also, to your point of the other casinos all opening with higher denomination games, I remember that too. Talking Stick especially, I remember most of their games were nickle denomination and above, they didn't really even have penny games for a bit.
     
    #15 Big Slotter/kdk, Mar 3, 2020
    Last edited: Mar 3, 2020
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  16. MissL7777

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    I get why high end dining didn’t work at VQ. Even with the new freeway, it’s a tad out there. DDWV is located on prime real estate just off the 101 close to the stadiums (Westgate), Tanger Outlets and other destinations. Even the new Glendale BMW dealership is state of the art and apparently offers features the others don’t.

    The fun thing about Talking Stick and their paytables, I won there the first few years they were open. For about 2 years, it was my atm, then things dried up.
     
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  17. Luckylinda

    Luckylinda Platinum
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    We have stopped at desert diamond a few times when I have a doctor’s appointment in the area. It has always been packed. This would be a weekday afternoon. I do like the hot dog cart they had. $3 hot dog and bag of chips.
     
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  18. DannyOcean11

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    So I went back last Sunday night, arriving there at approx. 10:30pm.

    Found the VIP Parking, thanks to additional signage they had added since my last visit(they confirmed additional signage was installed). It's a gated area in the garage...swiped my Double Diamond card and the gate opened. There was only 1 car parked there when I arrived. I was able to park directly next to the VIP casino entrance.

    I asked the first employee I saw where the VIP Lounge was located. She actually walked me over to it. And to my surprise, they were still open at 10:30 pm on a Sunday night. But that's because it's open 24/7!

    The 2 attendants treated me very well and made me feel like my card level made me someone special. First thing I asked them was if they thought they could sustain the 24/7 hours. They said "The suits"(my term, not theirs)are determined to make it work. We shall see.

    They serve food 10am-10pm. They will have both hot and cold food, snacks and desserts.There were some generous-sized chicken wraps still available.

    I was the only one in there at the time, so one of the attendants gave me a "personalized" tour. It's a VERY nice lounge. Tables, comfy couches and chairs, 5 or 6 large screen tv's(they take requests if there's something you want to watch), and even bathrooms inside the lounge. He told me the lounge was soundproofed to keep all casino noise out. And I sure didn't hear any noise from the casino. There's also 2 outdoor patios with tables and couches for hanging outside and smoking. The attendant told me that when the hotel is completed, the patios will overlook the pool area.

    Speaking of the hotel, they plan on opening sometime in the fall of 2022, as they want time to have it running perfectly for the 2023 Super Bowl, which will be played right down the street.

    I spent about a half-hour in there looking around and talking to the attendant. 2 couples came in during that time, and the attendant brought out additional treats and snacks for them.

    Also made an atm withdrawal to test their perk of refunding atm and cash advance fees for my level. Take the receipt to the cage, show your card, and they refund it in cash.

    The whole operation is very service-oriented(which was never a strong point for Gila River Casinos). And they're very cognizant of their location in regards to the Westgate Entertainment District, Gila River(how ironic)Arena, and State Farm Stadium.

    I like the place. All they really need to do is tweak the video poker offerings.

    The casino was still amazingly busy for that time on a Sunday night.
     
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  19. Big Slotter/kdk

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    That’s interesting about the lounge, I hope it gets utilized. Would be a nice perk to have.
    Is there a bar in there or do they comp alcoholic beverages?

    I have been wanting to go back again myself but will probably wait longer until it’s less busy. Although this time of year all the casinos in the area are busy anyway
     
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  20. PackerBacker

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    Don't forget the New TOP GOLF across the street.. Now Scottsdale and Glendale have one.
     
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