1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Getting comps from Casino Marketing Executive vs Representative?

Discussion in 'Comps - General Comp Discussion' started by JSN723, May 20, 2021.

  1. JSN723

    JSN723 Bronze

    Messages:
    20
    Likes Received:
    26
    Player's Clubs:
    Grazie Paiza Elite
    Hey all, new here and fairly new to gambling but I was just curious...

    so last year I got approached by a host and she has been my POC for the Venetian ever since. She comps my food, I can get a free limo ride to and from the airport, etc. Her title is Casino Marketing Executive but I have a second person on my account who is a Representative. I was just curious, is there any difference? I assumed executive was a higher level?

    Also, I haven’t asked too much of my host since I don’t want to look/be greedy but is there anything I am potentially leaving on the table that I should be requesting? Like a better room or grand suite instead of the standard rooms at the Venetian? Thanks!
     
    MNSlotLover likes this.
  2. JeJas

    JeJas Platinum
    Founding Fanatic

    Messages:
    1,591
    Likes Received:
    4,328
    Player's Clubs:
    Mlife--Sapphire
    Boyd--Ruby
    Cosmo--Velvet
    CET--Gold
    You need to tell us more about your play, at least how many tier points your earned in your last trip and what game you played.
     
    MNSlotLover and JSN723 like this.
  3. Grid!

    Grid! Platinum

    Messages:
    1,437
    Likes Received:
    3,679
    Player's Clubs:
    Mlife: Platinum. Borgata: Black Label. Total Rewards: Diamond.
    I cant speak about Venetian directly. But, at some Caesars properties, I just have a Casino Marketing Executive. A CME just basically books any corporate offers you have.

    They are not a host, and they cant review your play at the end of the stay to do anything more for you.

    They are just a way to make you feel fancy, by not having to call/go online and book things yourself.

    In my experience, they just cant do other things, like add to your free play, move you up a room class or even request a limo, if your offer/club level didn't come with one.

    If you feel like you play enough to have a host, you should request one. A lot of people get stuck with a CME, because they don't try to move past them.
     
    MNSlotLover and JSN723 like this.
  4. JeJas

    JeJas Platinum
    Founding Fanatic

    Messages:
    1,591
    Likes Received:
    4,328
    Player's Clubs:
    Mlife--Sapphire
    Boyd--Ruby
    Cosmo--Velvet
    CET--Gold
    Different companies have different names for their hosts.
    Venetian/Palazzo's CMEs are real hosts, and they are above Representatives.
     
    MNSlotLover and JSN723 like this.
  5. sparkydog

    sparkydog Palladium
    Founding Fanatic

    Messages:
    3,668
    Likes Received:
    9,785
    My executive at Palazzo is a female with intials EM. She is absolutely useless but her assistant also going by representative is a guy named Jakim and he is fabulous so we do all contact through him and dodge the executive. He comps way more than EM did and actually puts effort into making my stay enjoyable and prepared for my arrival. That said I have lost that loving feeling for V/P so it isn't my home away from home anymore but he is the only reason I haven't written it off completely
     
    MNSlotLover, JSN723 and Lousyatcraps like this.
  6. JSN723

    JSN723 Bronze

    Messages:
    20
    Likes Received:
    26
    Player's Clubs:
    Grazie Paiza Elite
    Hmm.. think there might be some confusion though. This Casino Marketing Executive will book my trips, has given me late checkout based on my needs, comps all my food saying to just room charge it and she'll take care of it, and also recently said to book the limo and she will comp it for my airport transportation.

    She has not however added any freeplay and I asked about any chance of getting a executive or grand suite (the bigger rooms above the standard rooms at the Venetian/Palazzo) and she told me I would have to be losing a lot of money to be comped those rooms.

    I usually just book tournament stays since I usually get freeplay offers of like 250-300 bucks and I feel like the upside of winning a decent placing in the tournament will outweigh it?
     
  7. JSN723

    JSN723 Bronze

    Messages:
    20
    Likes Received:
    26
    Player's Clubs:
    Grazie Paiza Elite
    I am basically at the highest tier, I am about 1000 points from Paiza Gold at this point. I think I earned about 12K tier points on my last visit.
     
    JeJas and MNSlotLover like this.
  8. ccndfw

    ccndfw Silver

    Messages:
    228
    Likes Received:
    768
    Player's Clubs:
    Grazie - Platinum
    Total Rewards - Previously Diamond
    We normally request bottled water in our room... we drink a lot of water though! On birthdays / special occasions, they’ve done gift baskets, fruit plates, bottles of wine, or cakes as well. Never hurts to ask... all they can say is no.
     
    JSN723 and MNSlotLover like this.
  9. JSN723

    JSN723 Bronze

    Messages:
    20
    Likes Received:
    26
    Player's Clubs:
    Grazie Paiza Elite
    Yeah, I don’t think I have the spend to ask for those and don’t really need em anyway as I don’t drink and go solo to Vegas... but maybe in the future if I bring a guest or girlfriend or something.

    The front desk used to give me water bottles but the last two visits they refused for some reason. I contacted my host and she said to just take the mini bar water and she would comp it so I guess it’s still the same. I end up going to CVS or Walgreens to pick up an extra bottle or two though since I go through a lot of water.
     
  10. JeJas

    JeJas Platinum
    Founding Fanatic

    Messages:
    1,591
    Likes Received:
    4,328
    Player's Clubs:
    Mlife--Sapphire
    Boyd--Ruby
    Cosmo--Velvet
    CET--Gold
    12K TCs is decent play.
    Assuming all on slots, so your total trip Theo is $3K, you can expect total comps $900.
    After covering the suite and limo, freeplay, some food, I don't believe there's too much left.
     
    JSN723 likes this.
  11. JSN723

    JSN723 Bronze

    Messages:
    20
    Likes Received:
    26
    Player's Clubs:
    Grazie Paiza Elite
    Interesting breakdown. So then even when I am taking their personalized offers from their website for free entry into their 4th of July tournament and choosing that instead of the 200-300 FP credit on my other offers, there should not be much left? I only spend about 200 on room charges on food for a 3 night trip.. maybe I need to maximize my rewards a bit more and choose fancier food then for a meal or two haha.
     
  12. JSN723

    JSN723 Bronze

    Messages:
    20
    Likes Received:
    26
    Player's Clubs:
    Grazie Paiza Elite
    Also... I asked my host if anything would change once I got to the highest tier (Paiza Gold). She said not really unfortunately.

    It seems the listed stuff for their Grazie rewards just aren't that amazing once you are higher tier (and if you are higher tier you are already getting comped). The best "upgrade" given by hitting Paiza Gold is 25% off their Canyon Ranch spa it seems... but I won't be using that too often really...
     
  13. JeJas

    JeJas Platinum
    Founding Fanatic

    Messages:
    1,591
    Likes Received:
    4,328
    Player's Clubs:
    Mlife--Sapphire
    Boyd--Ruby
    Cosmo--Velvet
    CET--Gold
    It would depend on the room rate.
    I would say if you squeeze in another $200 food charges (not really much by Venetian's standard),
    the host will likely comp it off. certainly for a weekday trip (when the room rate is much lower).
     
    Grid! likes this.
  14. JeJas

    JeJas Platinum
    Founding Fanatic

    Messages:
    1,591
    Likes Received:
    4,328
    Player's Clubs:
    Mlife--Sapphire
    Boyd--Ruby
    Cosmo--Velvet
    CET--Gold
    Host backend comp is Theo based, and Theo only, unless you lose a ton. Your tier level really doesn't do much at all.
     
    Grid! likes this.
  15. JSN723

    JSN723 Bronze

    Messages:
    20
    Likes Received:
    26
    Player's Clubs:
    Grazie Paiza Elite
    Cool, thanks for the insight into this stuff. It's all fairly new to me. Guess I have pretty much hit my soft cap then. I've done pretty well so far this year, coming home for 3 trips with a profit and I'm not trying to chase a better comp to lose a crap ton more money. I have to continue to be thankful for what my host does for me and be happy with that since many people don't get free rooms and food comped and a limo to and from the airport.
     
    AnneB and JeJas like this.
  16. Grid!

    Grid! Platinum

    Messages:
    1,437
    Likes Received:
    3,679
    Player's Clubs:
    Mlife: Platinum. Borgata: Black Label. Total Rewards: Diamond.
    No confusion. My post you quoted started out with "I cant speak about Venetian directly. But, at some Caesars properties, I just have a Casino Marketing Executive. A CME just basically books any corporate offers you have."

    Clearly at Venetian a CME has much more sway than the ones I used in the past with Caesars. All mine were uterly useless. And they would get fired or quit often enough, where I'd have a new one assigned to me every few months.

    Eventually, I would just book with the CME, and walk into the hosts office when I was there, and ask to be coded to an actual host. Which they did.
     
    JSN723 and MNSlotLover like this.
  17. Grid!

    Grid! Platinum

    Messages:
    1,437
    Likes Received:
    3,679
    Player's Clubs:
    Mlife: Platinum. Borgata: Black Label. Total Rewards: Diamond.
    With most all casinos, your play has a set value for comps. In your case, its the room + $200/$300 in free play. I assume the room is valued less off peak, and your $300 in free play is for the summer months, when Hot Vegas is usually not as packed. And your $200 comes in during Fall or Spring, when Vegas is busier and the rooms are valued higher in the algorithm.

    Knowing that your offers will be weighted equally, per your expected daily theoretical losses. If they value the slot tournament at $250 per invited player, that is why you get to play in that, but not also get the free play.

    Some people go for the free money VS the chance to get more, by taking no free money and playing in the tournament to hopefully win more than they would have gotten. It doesn't matter which of the 2 you booked, either one would have sucked up all your bounce back comp money.

    As for picking fancier food, in hopes of getting that comped on the back end. Normally the host would have an easier time giving you something if you room charged the diner $50 five times. Versus if you room charged the steak house once for $250.

    The beauty of the charge portfolio is, that they can get something waived. the 5 diner charges for $50 each are five different things. The steakhouse is just one thing. That is how they normally show in the system, for settlement. As items on screen.

    Some people think it is all just one lump sum total at the end. It is to you, but not the house. Your host might be able to get 2 of the $50 diner charges "settled". That is to say, they can stick their neck out just far enough to cover those 2 "things" by having the casino pay for it. If you only had one steakhouse for $250, they couldn't get that one "thing" into settlement. $100 they would cover (two of the $50 lines) is not enough to clear the one $250 line.

    And since the house can only take the loss, they cant in turn pay your tips. They can only settle. No matter what, you should always be on the hook for any tips you charged to the room as well. At least in Vegas.

    If you ever print your portfolio at the end of a trip, once you had the host agree to pay for something. You'll see it doesn't show $10 off here, and $50 off there. It will just show that one (or more) "thing(s)" being gratis, removed or offset ($50 followed by -$50) to net to zero.

    Cosigned!
     
    #17 Grid!, Jun 4, 2021
    Last edited: Jun 4, 2021
    LondonDJ and JSN723 like this.
  18. JSN723

    JSN723 Bronze

    Messages:
    20
    Likes Received:
    26
    Player's Clubs:
    Grazie Paiza Elite
    Interesting... the veil is lifted...

    Yeah, I can understand how they would be doing stuff that way. Everything has a set value in dollars that they will give to someone based on their stats. The reason I was saying maybe I should be treating myself with a more expensive meal or two is because a) I'm a foodie and b) before I knew how this worked, my host would call me and ask me to go charge food to my room because she wanted to cover costs for me. And at the time, I was picking the very least expensive food in the Venetian/Palazzo that qualified since I didn't want to be greedy. Which meant 90% of my meals were coming from Grand Lux Cafe (which is totally fine, its decent food) or Grimaldi's Pizza and Moon Palace... so I figured I should maybe throw a Sushi Samba or Yardbird in for a meal. Don't need super fancy like Delmonico's or the other high end steak places for now =)
     
  19. JeJas

    JeJas Platinum
    Founding Fanatic

    Messages:
    1,591
    Likes Received:
    4,328
    Player's Clubs:
    Mlife--Sapphire
    Boyd--Ruby
    Cosmo--Velvet
    CET--Gold
    I prefer to eat at Grand Lux than to eat at Sushi Samba (or Delmonico), everyday, comped or not.
     
    JSN723 likes this.
  20. JSN723

    JSN723 Bronze

    Messages:
    20
    Likes Received:
    26
    Player's Clubs:
    Grazie Paiza Elite
    You might be onto something there hah.
     
Loading...

Share This Page

  • About Us

    Vegas Fanatics was created from the vision of two Vegas enthusiasts to form a Vegas focused message board where we can feature what we believe are the most valued benefits of forum membership!


    Our mission is to connect Vegas lovers to relevant information such as trip reports, gambling information, reviews, and other experiences in a socially engaging way!


    © Chic Monkey Media, Inc. 2016-2018