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Guaranteed suite availability

Discussion in 'Club Grazie - Venetian/Palazzo' started by Vegasboundsoon, Jul 10, 2017.

  1. Vegasboundsoon

    Messages:
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    Player's Clubs:
    Venetian platinum
    I'm leaving for Las Vegas on Friday and called V/P last week to reserve a room. I'm Grazie platinum which purports to guarantee a suite in 24 hours. Hahahaha! The reservations agent told me that was subject to availability. Of course that's not what the Grazie pamphlet says. In fact, it guarantees availability at gold level at 72 hours.
     
  2. Evoni

    Evoni Palladium
    Founding Fanatic

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    Player's Clubs:
    Identity- Platinum-Grazie-Platinum M-Life- Platinum Total Rewards-Diamond
    Ignore what the reservation agent said and call up your host instead. If you don't have a host call up and ask for one and I'm sure they will get you in if the property isn't completely sold out.
     
  3. Vegasboundsoon

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    Player's Clubs:
    Venetian platinum
    Thanks but I don't have a host. I went and reserved at the Encore. I think I'm going back in August and would like to talk to someone then. I anticipate that because I couldn't get a reservation I won't get to platinum again. I'd like to see if the hotel might remedy that. Thoughts?
     
  4. Evoni

    Evoni Palladium
    Founding Fanatic

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    Player's Clubs:
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    Since you are Platinum a host would be glad to handle your reservation and they can book at times where the reservation agents can not as I know from personal experience. It's actually unusual with grazie for someone Platinum not to have had a host assigned to them, you might want to check into that and make sure you have a host in the future if you plan on staying there again. However since you have now reserved with Encore instead I'm not sure how the hotel would remedy that since the remedy would be for the host to book you this trip.
     
  5. Vegasboundsoon

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    Player's Clubs:
    Venetian platinum
    No host cause I don't gamble. I'll contact one before my next trip.
     
  6. Evoni

    Evoni Palladium
    Founding Fanatic

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    Sorry I misunderstood, I thought you were Platinum from gambling. A gambling host then wouldn't do any good, sorry for the confusion. However you should have been able to get the room within 24 hours if you were paying for it, I'm not sure why the reservation agent told you no for someone trying to book a non comp room at the last minute. Even for Platinum level who are gamblers we are only guaranteed the 24 hour booking room if we are paying not for our comped offers, that's why we contact our host who then overrides if the play is there and enables us to use one of our comped offers at the last minute.
     
  7. 44inarow

    44inarow Cool Story Bro
    VIP Pledge Member

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    Player's Clubs:
    Mlife Platinum
    Borgata Black Label
    TR Diamond (for now)
    Agreed, it seems odd. I have a couple local friends who are in event planning, they're top-tier at just about every place in town due to their spending (lots of what they book goes to their cards for credit), and while they don't get any comp rooms or anything like that, they definitely get the listed benefits everywhere.
     
    Uncle Pauly likes this.
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