Have you ever had a host, be too truthful?

The title says it all. I am struggling with what to do with a new host that has adopted me. I'm not going to name name or the property. As outside of my new host being a bit, strange, I have no issues.

To be sure, I have no issues with a long standing host shooting me straight. I have host buddies i have known for years. People I send dick and fart jokes to. If I ask for something, that even I think would be an over comp. I have no problem with them shooting me down. And just saying they cant do something. But its free to ask!

Things went sorta sideways with this host, as soon as she sent me her info. I asked about a mailer I got, that mentioned black out dates. So I emailed her, and said we were thinking about a trip that month (it was 2 months away at the time). And asked what the black out dates were, so if we did decide to go. We could work around them.

She replied the same day, and said she could honor the offer most any day. And to just send her the days I want to book. I thanked her, and told her I would talk to the wife if we could swing a trip then or not. And said I'd let her know.

The very next day, she emailed me again asking for my dates. And kinda pressing me to book right away (again, it was 2 months away). I told her I didn't know, and that its only been a day since I asked. And that I would circle back, once I had things sorted out and I knew if I could pull it off.

The next day, same thing. Wanting to know my dates. I wasn't a dick. But explained why I didn't know, after 48 hours of me even asking. If I could go or not. At this time, my wife was battling cancer and going through chemo. The trip would have been towards the end of her therapy, so a much needed break. But not a simple Lets do Vegas at this time. Plus I have kids. The host didn't ask again after that... She didn't do anything wrong, but seemed a bit pushy.

But I did reach back out later on, and actually booked a trip with her. I asked if I could get a certain room, which was the same room I had the last trip. And instead of just saying "Sure, I can do that for you". She said "Your play is border line for the suite, but I can swing it." Which IMO, is a tiny bit insulting. If my play is good enough for the same room I was given prior. Why even say something unflattering?

Any way, we did that trip and not that I needed babysitting. But the host never reached out during my stay. And even when I thanked her for booking when I got back, she never replied. So we aren't friends, so what.

I emailed her the other day to book my next trip. And I asked, since the offers weren't out yet for that month. If she shows I have the same free play and dining credit I had the last trip. And instead of just saying "yes". She confirms, but tells me I should really just be getting half as much in her opinion. Due to my level of play. And by now, I'm like WTF? Why even say something like that? I don't make the corporate offers. And my level of play is always on point. I aint ripping anyone off, or low playing them.

Am I just getting too sensitive in my old age? BTW, after that exchange I still gave her my dates, and requested my same room (the one I had the last 3 trips now). And told her I would be traveling with my old football teammate, and we both snore and need our own space. And she immediately booked a 1 bed room king. I asked her why she booked, without confirmation from me. Let alone booked two dudes into one bed. I mean, nothing wrong with that for some of you all. But still.

 

I hope that didn't sound, like me being a baby! But why interject that you think the casino is offering too much anyway? It isn't like I asked for anything more. What could she gain from that? Maybe to make me think I should gamble more than I am comfortable with? Just to make me feel like I am a leech?

Also, her solving the 2 dudes one room situation was to sell me another standard room that may or may not be connecting. But said she may be able to cover back end, if I really played up some. She also reminded me that I need to make sure my card is in a machine when I gamble. As if I didn't understand how any of this works.

 

Yeah, I might ask for a new one. It isn't like I ever ask anything of this host, beyond booking my stay via my corporate offer. I take that back, I asked for a late checkout once. And she said she would let me know. Then never got back to me, so I had to go to the front desk 10 minutes before checkout time, and they had to call her to get an OK. That was stressful.

Thanks VDT. I just wanted to make sure others read all this the same way I did. I didn't know if I was becoming too sensitive or something. If it was one random comment, I'd chalk it up to a bad day. But it seems like she never has anything nice to say. I even went out of my way to thank her for "taking care of" my last trip. Even though she really didn't do anything at all, beyond having my offer booked. The fact she didn't even acknowledge my email, was off putting as well.

 

I'm stumped as well! I have dealt with hosts for over 20 years. Ive had good ones, and bad ones. But even the bad ones don't throw jabs at me like this.

The not meeting me is no big deal. Honestly, I only see my host IRL maybe 25% of the time. And even then, its because I have known them for years. I was just throwing that out there for this host, as sometimes a new host would say "I'll be working that day, I'll drop by and say hi if I can find you" or something. Or more typical for me, shoot me a text/email during the stay, just to check in and see if everything is going well.

The fact I still emailed this host a thank you after my last visit, and they didn't even say You are Welcome. Or even acknowledge that note, is also strange IMO.

 

Oh I am sure there is pressure to squeeze more out of players. I have been given subtle hints in the past by hosts. "You know, you are only 25,000 points away from plaid level. You can do that in a trip, and then you get 2 free tickets to the circus" But never like this, with the "We are giving you too much as it is. IMO, you should only only be getting half as much".

Sounds like the encouragement my wife gives me! Did you want the last piece of cake, or would you rather not be such a fat ass?

 

I did the same thing recently as well, for an upcoming trip. I was tipped off by my Borgata host. He keeps me in the loop on AC junkets from Chicago, and I asked him if there was anyway to get him credit on my play in Vegas. As my local CET host mentioned he gets credit if he books me in Vegas. Borgata guy said yes, but I need to book through their National Marketing Team. And he would set it up for me.

I have a host at Mandalay Bay, and he is pretty good. But wanted to throw my Borgata guy a bone, as I haven't been to AC in years. And I want to keep him as a friend. Long story longer, I got a text from their Customer Development Executive who asked for my dates, where I wanted to stay and what kind of room I needed. They ended up getting me something better than I showed online. So it worked. But what they cant do, at least from what he told me. Is set up a limo, take off back end and the like. I would still have to go to my credited host for that, which is expected.