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Identity Free play Question

Discussion in 'Identity - Cosmopolitan of Las Vegas' started by MandE88, Jan 14, 2020.

  1. MandE88

    MandE88 Bronze

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    Player's Clubs:
    Identity-sterling
    Caesars-gold
    I am new to Identity and Cosmo free play, so be easy on me haha. I was a Caesars rewards girl until last year when I stayed at Cosmo. We make a trip to Vegas once a year. Last year we joined the identity rewards program and we were able to get a great deal on our stay this February 16-20 as a sterling member. I keep receiving offers for freeplay but they all seem to expire right before our trip. The most recent one I received expires on the 12th of February, just 4 days until we are there. Is this because they know we will be there so we are not receiving freeplay for our dates of stay? I haven’t been getting freeplay offers all year until now and bummed they expire right before our trip. Either way we will enjoy the hell out of that casino floor that would just make it better :) any insight from identity members?
     
  2. Wanker751

    Wanker751 Chairman
    Founding Fanatic

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    Contact a casino host or identity they may be able to extend that offer to cover your stay, they have done so with me in the past.
     
    Texas Steph likes this.
  3. Goldenknight

    Goldenknight Palladium

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    Same for me. @Cosmo_Slot_Vice_President may be able to help too
     
    MandE88 likes this.
  4. Cosmo_Slot_Vice_President

    Cosmo_Slot_Vice_President Cosmopolitan VP
    Official Account Founding Fanatic

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    Calling casino services (the people who book the rooms) should get it done. Assuming the hotel has availability, they should have no problem extending an offer 4 days.
     
    joshj, Texas Steph and MandE88 like this.
  5. MandE88

    MandE88 Bronze

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    Identity-sterling
    Caesars-gold
    This is great info Kevin! Thanks for the reply! I will do that tomorrow morning. Casino services will help me with freeplay offers? They were great booking our casino rate and comped nights I had no idea they were the ones to call for freeplay. Looking forward to all the new machines since our last visit. Take care.

    Megan
     
    Wanker751 likes this.
  6. MandE88

    MandE88 Bronze

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    Caesars-gold
    Thank you so much for this! I really appreciate it.
     
  7. MandE88

    MandE88 Bronze

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    Caesars-gold
    Thanks so much. I don’t have a casino host. We play a lot but not enough for that. I will try calling. Fingers crossed.
     
    Wanker751 likes this.
  8. Cosmo_Slot_Vice_President

    Cosmo_Slot_Vice_President Cosmopolitan VP
    Official Account Founding Fanatic

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    They can assist with extending an offer. If it has freeplay on it, that would be extended too.
     
    MandE88 likes this.
  9. MandE88

    MandE88 Bronze

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    Caesars-gold
    Got it! Thanks so much Kevin.
     
  10. MandE88

    MandE88 Bronze

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    Identity-sterling
    Caesars-gold
    Silly question but is calling identity the same as calling casino services or is casino services the room reservation line? So sorry, I really appreciate the responses. It’s so helpful.

    MM
     
  11. Texas Steph

    Texas Steph I think I'm addicted to Vegas...
    VIP Pledge Member Founding Fanatic

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    Everyone I've ever talked to at Cosmo has been super helpful. Just give them a call, and ask for what you need. If they can't help, I'm sure they will direct you to who can.
     
    MandE88 likes this.
  12. MandE88

    MandE88 Bronze

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    Player's Clubs:
    Identity-sterling
    Caesars-gold
    Thanks so much! Ok I feel better lol I will call in the morning and I’ll update you all on the outcome. You guys are awesome.
     
    bebe and Texas Steph like this.
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