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Identity Website is $20 high on my comps?

Discussion in 'Identity - Cosmopolitan of Las Vegas' started by TIMSPEED, May 7, 2018.

  1. TIMSPEED

    TIMSPEED Gold
    Founding Fanatic

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    So this is weird..
    For the longest time now; the Identity website (where you “check your point balance”) has been $20 higher than my actual amount..last trip i completely tapped my comps out and it still showed like ~$20
    Checked in Saturday morning and put my card in a machine and my identity points were a $0 balance...
    Anyone else notice this?
     
  2. Wanker751

    Wanker751 Palladium
    Founding Fanatic

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    Did you have any room charges on your room? They get added in after check out.
     
  3. VegasMonkey

    VegasMonkey the pleepleus
    Staff Member

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    Player's Clubs:
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    Cosmo - Platinum
    CET - Diamond
    It's because you earned some points by spend. You can used them for resort purchases, but not convert in to identity play.
     
    bayoubengal likes this.
  4. coreyrjackson

    coreyrjackson Member

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    I've noticed a difference on the machines vs website, too. I assumed the machine points only show you points that can be redeemed for freeplay but non-gaming points can be converted into resort credits. I *think* the website shows all points but machine only shows gaming points. I've never bothered to confirm.

    Plus, like was stated, if you have late charges post, they would earn points.

    Tracking points at Cosmo is such a chore.

    From their website,
    CAN I CONVERT MY POINTS INTO IDENTITY PLAY?
    Points earned via gaming may be converted to Identity Play or used as resort credit. Non-Gaming points may be converted to resort credit.

     
  5. Cosmo_Slot_Vice_President

    Cosmo_Slot_Vice_President Cosmopolitan VP
    Official Account Founding Fanatic

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    Player's Clubs:
    Identity Membership & Rewards - Platinum
    When we're live with our new website, you'll see your point balance broken out (total vs resort spend vs slot points) pretty nicely on the website.

    A screenshot of the finished product is below.

    upload_2018-5-7_12-23-54.png

    We're close, but still finishing up some items with our online booking engine, which ultimately is the most important part.

    -KS
     
    Chuck, momnkid, Niteshade and 7 others like this.
  6. ERQTraveler

    ERQTraveler Silver
    Founding Fanatic

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    Identity Platinum
    That small snapshot looks great! Looking forward to the release.
     
  7. bshap000

    bshap000 Bronze

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    Player's Clubs:
    MLife - Gold
    Identity (Cosmo) - Gold
    Marquee - Producer
    Silverton - Gold
    Mariott - Gold
    SPG - Gold
    IHG - Platinum
    Delta - Silver Medallion

    Looking forward to the website upgrade! Any timeframe on when you expect it to go live?

    Also, if you guys are looking for users to beta test before the full rollout, I’m sure plenty of people here (myself included) would be happy to help out! Let us know!
     
  8. Chuck

    Chuck Platinum
    VIP Pledge Member Founding Fanatic

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    That's correct.
     
  9. Chuck

    Chuck Platinum
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    Looking good!
     
  10. charmingmaggie

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    Player's Clubs:
    Identity Platinum, MLife Platinum
    Can't wait for the new website! Glad you're taking the time to get it right! Headed to my favorite place in less than 24 hours for the tournament!
     
    Texas Steph likes this.
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