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MGM adding mandatory service charge to spa services

Discussion in 'Vegas News' started by Funkhouser, Aug 10, 2018.

  1. Funkhouser

    Funkhouser Regional Gambling Specialist
    VIP Pledge Member Founding Fanatic

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    MGM is standardizing policy to automatically add a 20% service charge for spa services.
    Comments from people who inquired with MGM about policy is that a portion of the service fee
    goes back to employees while MGM keeps a portion as an administrative fee.

    In other words MGM is enforcing mandatory tipping, much like a service fee charged for large parties
    at a restaurant. While promoted as tool for enhancing guest experience, it seems pretty dis-honest of MGM. I have no problem with mandatory gratuity for exceptional service. It makes me wonder what recourse a customer has when they receive disappointing service. Does this mean the customer can ask to have the service fee removed if the attendant failed to give exceptional service?

    I find most places with a mandatory tipping policy the service level tends to drop or customers are guilted into tipping over the service fee amount because the company is dipping into that fee. It seems to me this is a method to prop up employee pay on the backs of customers, rather than corporations supporting their employees. It will be interesting to see how this plays out.

    Read about it here: http://www.fox5vegas.com/story/38846414/mgm-to-implement-service-charge-at-all-strip-spas-salons
     
    tringlomane likes this.
  2. IM ALL IN

    IM ALL IN Gold
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    That sucks. I'm wondering if it will get shared with the washroom attendant, the girl who WALKS you to your treatment room, and on and on.
     
    tringlomane likes this.
  3. Tessa QC

    Tessa QC Gold
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    IMHO, it’s not a tip if the employees don’t get to keep it or keep all of it.
     
    IM ALL IN and tringlomane like this.
  4. IM ALL IN

    IM ALL IN Gold
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    My point should have included that when you do a spa treatment there is a LIST OF PEOPLE TO TIP when you pay out, not just your masseuse, or your facial person,,but the person who WALKS you up the flight of stairs to your treatment room, the girl/guy who gives you the spa slippers and takes your payment, the bathroom attendant, the person who tends the refreshments/the magazines/turns the tv to a station you'd prefer etc. I normally just ask for an envelope and put a cash tip in it for the person who does the treatment. I do leave the bathroom attendant a small token. But for walking me up small set of stairs to my treatment,,,come on...So,,,I'm not FOR an automatic tip. Gonna have to look into this in 13 days when I'm down. Luckily I get my treatments comped but I only do facials and on OCCASION get a massage.
     
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