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MGM Spas reportedly to charge 20% "Service Fee"

Discussion in 'Spas and Salons' started by NickPappageorgio, Aug 8, 2018.

  1. NickPappageorgio

    NickPappageorgio The sucker at the table.
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    Vital Vegas with the tip

    If true, who in the Blue Hell is running things over there? Are they intentionally trying to drive people away?
     
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  2. UKFanatic

    UKFanatic Gold
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    Some of their spas already charge an automatic fee, although I think its 18%, not 20
     
  3. seviay

    seviay Silver
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    If they're charging that kind of service fee, I'm not inclined to add a tip unless the service is truly exceptional
     
  4. undathesea

    undathesea Silver

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    I'm not quite sure I would recommend one of the MGM spas anyways.
     
  5. 44inarow

    44inarow Cool Story Bro
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    Yeah, if this is truly "new", then it's just a re-institution of older policies and/or an increase in the amount. A quick Google search has plenty of references to Vegas spas charging a 20% service charge, at a variety of properties (including MGM, CET, and others), going back several years. And if Roeben is correct that this is essentially a mandatory gratuity, rather than a service charge that goes to the house, then it's not the worst thing in the world.
     
  6. UKFanatic

    UKFanatic Gold
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    I agree. I tip 20% at the spa anyway. This just makes it mandatory instead of optional
     
  7. Pleasemum

    Pleasemum Gold
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    Cosmo adds a tip on the spa services (I believe it was 20%). When I inquired about massage service - they told me the price and stated that there would also be service charge. I told them that I preferred to provide a cash tip to the staff directly - can I do that? There response was "no problem" and that they would just remove it off the bill when I checked out, which they did.

    So I suppose it was not mandatory but also wondered how they would even verify the cash tip. I prefer cash tips all around. Last spa service at Cosmo, I just accepted the service charge at the end - maybe it is the easier way to go....

    At Aria - I usually give a small cash tip to the spa attendant if they provided any additional service and then the 20% to the massage therapist. Wonder if the spa attendants will lose out or gain anything by the mandatory service charge - maybe it will work to their benefit.
     
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  8. 44inarow

    44inarow Cool Story Bro
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    If I had to guess, it'll be a slight overall increase or at least even out. I'm sure there are jerks out there who don't tip at all, but otherwise, for every person who does a 15% tip, there's someone like me who not only defaults to 20%, but rounds up to get to an even number (thanks, OCD), which means I'm often "over"-tipping. Same goes for dining, if it was a good experience and someone I like, I'll easily do something like $20 on a $30 tab. If it's a set 20%, then I'm less likely to add extra.
     
  9. NickPappageorgio

    NickPappageorgio The sucker at the table.
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  10. MissL7777

    MissL7777 Gold
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    Sounds very similar to the mandatory 20% service charge when using a travelzoo or living social spa voucher. Or, in restaurants, automatic gratuity of 18% on parties of 6 or more.
     
  11. NickPappageorgio

    NickPappageorgio The sucker at the table.
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    My biggest problem with this is that the corporation is going to keep an unknown part of the 20% (reportedly 1 to 2%) as an "administrative fee". They just keep doubling down on bad ideas that are customer and employee unfriendly.

    I'm already locked in for the GIGANTIC 20TH LAS VEGAS ANNIVERSARY BENDER, but I've moved my stay to Cosmo in October and I'm not planning on going back to MGM until they stop this silliness.
     
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  12. 44inarow

    44inarow Cool Story Bro
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    Not to burst your bubble, but Cosmo does this too, or at least did as of a couple years ago: https://www.cosmopolitanlasvegas.com/d/cosmopolitanlasvegas/media/PDF/SpaServiceMenu2015.pdf

    "Gratuities: To assist you in showing appreciation for the care you receive at Sahra, we have added a 20% gratuity to your bill."
     
  13. MissL7777

    MissL7777 Gold
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    I agree with voting with our dollars. But, I doubt MGM hears us. I cancelled Delano and stayed at Paris in June because I didn’t want to pay the resort fee on a comped room. I looked forward to giving that as the reason for canceling when I canceled online. I did not see a drop down menu “Reason for Cancellation” or place to say why I cancelled.
     
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  14. NickPappageorgio

    NickPappageorgio The sucker at the table.
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    Honestly I think what's happening now could be the canary in the coal mine though. The question is will enough resorts decide "screw it" we're going to try a different tack" for it to matter.

    Initially MGM won't get it sure, they'll be able to blame other factors such as lack of big events, ParkMGM construction, bad PR from their October 1 actions, etc.

    But eventually someone there, somewhere in the value chain is gong to say "why are us and CET dropping but others aren't?"

    Then you'll start getting the pleas for e-mail surveys and then, hopefully, they might start getting some responses from people that make them at least think about it.

    Is it likely to happen because you and I cancel our stays? No, but if room occupancy drops into the 80's, and the economy doesn't collapse (which gives them another excuse) then MAYBE.

    Probably not though. But I try to be at least somewhat of an optimist and stop looking at my empty glass asking "Who in the hell's been drinking my beer?"
     
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  15. NickPappageorgio

    NickPappageorgio The sucker at the table.
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    I'm not dense enough to think no one else is doing it. MGM doesn't exist in a vacuum, nor does any other casino. I'm also sure that they wouldn't do it if they didn't think it wouldn't hurt traffic any.

    And it might not. Given the history of fees it won't. Sure there will be old farts like me who stand around and holler at clouds but the bulk of folks just won't give a shit. If that's the case then I'll just have to decide if I'm going to live with it, or find a different destination to direct my entertainment dollars toward. Which will, again, not bother Vegas one way or the other.

    I've said many of times that they charge these fees and continue to increase them because they can. Yet, I've been against them every time. Hoping that, one day, they can't any longer. It is probable that day never comes.
     
    #15 NickPappageorgio, Aug 10, 2018
    Last edited: Aug 10, 2018
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  16. Pleasemum

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    The first time I came across this at Cosmo, I asked if I could tip in cash and they said no problem and removed the 20% off the bill. I gave the cash directly to the massage therapist.
     
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  17. 44inarow

    44inarow Cool Story Bro
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    Thinking about it more, the dumbest thing MGM did here was calling it a "service fee". That makes it sound like it's not going to the employee, but rather is more like the stupid "delivery fee" that restaurants charge which are addition to any sort of gratuity. Fees like that hurt the employee, because I'm sure lots of people either (1) think that it's the gratuity, or (2) know it's not the gratuity but don't want to spend even more money. I have a feeling that a lot (though not all) of the outrage could have been avoided if they just called it an "automatic gratuity" or something like that.
     
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  18. Beebs17

    Beebs17 Bronze
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    This could be a positive development for some of us. At Cosmo, because the fee is built in, when they comp a spa treatment, you don’t see the tip on your bill, the whole thing was covered. Maybe MGM will do the same, and when it’s comped, the mandatory service charge will be comped too.
     
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  19. shaunpeet

    shaunpeet Bronze

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    At CET the tips are not comped, and I would argue that's the correct way of doing it. Same way as FB comps at restaurants.
     
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