Changing your host?

Ha. No direct knowledge, but my Cosmo host seems hit or miss at times, but then 3 weeks after I send an email or request something it's actually setup exactly how I want.

 

I've great host at Tunica, Southern Indiana, Cherokee and Kansas City, but the one in Vegas really sucks. It takes her forever to get back to me (usually after I've given up and booked direct) and she has told be on a couple of occasions "that I have other accounts too". I pretty much always book direct in Vegas now. I once requested a change and I briefly got someone from "player development" who was great (but only worked part-time?), but than it went back to the original one.

 

Check this link to QOD from Las Vegas Advisor. May offer some insight in how to divorce your host.

https://www.lasvegasadvisor.com/question/divorce-host-part-two/

 

I had a CZR host In Vegas years ago that was worthless. Wouldn’t respond to messages, but also wouldn’t let me go either. Finally after a trip to Vegas that he confirmed was “all set “ but when I arrived there wasn’t a room for me, I did something I’ve never done before.

I just started blasting him on Surveys. Eventually they either fired him or gave me someone else. So if the current host won’t help you and they won’t let you go, I’d hit them on the survey side of things. In a relationship based business those count for something. From personal experience, I’ve held a job where even a 9 out of 10 is a bad survey that hurts your bonus.

On the flip side: My current hosts are real “Johnny on the spot” types. They get outstanding surveys from me. I’ve even sent a hand written Note to one’s manager for going above and beyond.

 

I had to find out who their boss was and then made my case. Some hosts haven't even lasted that long. If you find another host you like, that can help with the transfer over.

 

I was told it had to be done in person. And if you want a short cut, you have to know what host you want to switch to. That is why you will often see threads on here, or other boards, with things like "Who has a good host at Paris" or whatever.

I was coded to a host at my local Horseshoe, and he sucked. The biggest downside was, his casino doesn't even have a hotel. He would call me too much trying to get me to come play, without offering anything more to do so. It would just be "Hey, you know you have $50 in free play, why don't you come out Saturday to play"

I don't mind a host checking in every now and then, most have become friends by now, and we just talk about work, kids and life. But this guy was way too pushy, and insisted I use him to book my Vegas stays as well.

Long story short, my Brother had a good host at the local Harrahs. He told my brother to bring me in, and once I was on property, if I requested a switch, he could take me over. And that is exactly what happened. I went there, he took me in the hosts office. Introduced me to some other host boss, told him I wanted to make a switch. I showed my ID, handed over my players club card, and 5 minutes later I was thanked, told I had a new region host (this guy) and I was done.

Horseshoe guy never called me again, and Harrahs new host has been delightful so far.

 

Is your local in CB?